Your Questions, Answered

  • Starting a business with HCC is simple:

    1. Choose your contract
      Select the product category you want to sell (jewellery, pet treats, hijabs, matcha, diapers, beauty, etc.).

    2. Customise your branding
      Place your logo on existing packaging or upgrade to full custom designs.

    3. Connect your store
      Once your store is ready (Shopee, TikTok, Lazada, Shopify), connect it to our HCC backend system.

    4. Start selling
      You only focus on sales, content, and marketing — we handle production, packing, and shipping.

    5. Pay only when you get an order using our Wallet System
      No stock holding, no upfront inventory, no large MOQs.

  • The wallet system makes payment smooth and automated:

    1. You top up your HCC Wallet with credit, each contract has a different minimum amount.

    2. When you receive an order, the system automatically deducts:
      – Supplier cost

    Your wallet balance updates in real time on our backend system, and you’ll receive WhatsApp notification when it’s low.

    This ensures fast order processing without delays or manual payment each time. Please note that all wallet top ups are non-refundable.

  • HCC handles fulfilment end-to-end:

    1. Your customer places an order on your store.

    2. The order syncs automatically to the HCC backend system.

    3. Our team packs the product under your branding (cards, stickers, custom packaging).

    4. We ship it directly to your customer using your chosen courier.

    5. You receive tracking details automatically.

    You never handle stock, packing, or logistics — it’s 100% done for you.

  • Yes — HCC fully supports B2B selling.

    You can sell in bulk to:
    • Retail shops
    • Boutiques
    • Pet stores
    • Pharmacies
    • Mini marts
    • Online brands
    • Export clients (Singapore, US, Australia, EU, etc.)

    HCC will pack the bulk order and ship it out for you based on the quantity your buyer orders.
    Many members scale faster with B2B because the margins and order sizes are higher.

  • No, HCC does not control or cap your retail prices.
    You are free to set your own selling price based on your brand, market positioning, and target profit margin.

    We only provide:

    • Supplier cost

    • Recommended retail range (for guidance, not mandatory)

    • Market insights to help you price competitively

    Whether you want to sell at budget-friendly pricing or position your brand as premium, the decision is entirely yours.